TERMS OF SERVICE

Terms of Service

Effective Date: October 21, 2025
Legal Entity: Hello Hive LLC (doing business as Hello Kitchen PDX)
Contact: [email protected]

1. Overview

Hello Hive LLC, operating as Hello Kitchen PDX (“we,” “us,” or “our”), provides homeowners in Oregon with free estimates and referrals to qualified, independent contractors (“Contractors”) for home improvement and remodeling services.
By accessing or using our website or submitting your information through our forms, you agree to these Terms of Service (“Terms”).

If you do not agree to these Terms, please do not use our services or submit your information.

2. Nature of Our Services

Hello Kitchen PDX is a lead generation and referral platform, not a construction or home improvement company.
We connect homeowners seeking renovation services with licensed and vetted contractors in our partner network.
We do not perform, supervise, or guarantee any physical work, estimates, or outcomes provided by the contractors.

3. Free Estimates and Contractor Engagement

All estimates requested through our site are free of charge to the homeowner.
After a request is submitted, we may share your contact details and project information with one or more contractors in our network, who may reach out directly to schedule an estimate or consultation.
Any contracts, pricing, or work agreements entered into are solely between you and the contractor.

4. Independent Contractors

Contractors introduced through our platform are independent businesses.
We do not control, direct, or assume responsibility for their:

Professional qualifications

Licensing or insurance coverage

Quality of work or timeliness

Pricing, warranties, or guarantees

You are encouraged to verify a contractor’s credentials through the Oregon Construction Contractors Board (CCB) before hiring.

5. No Liability for Contractor Performance

To the fullest extent permitted by law, Hello Hive LLC and its affiliates, members, or agents are not liable for:

Damages, losses, or disputes arising from services performed by a contractor

Any contract or agreement entered into between a homeowner and a contractor

Negligence, misconduct, or failure of a contractor to perform work

Our role is limited to facilitating introductions and providing marketing and referral services.

6. User Information and Consent

By submitting your information, you authorize us to:

Collect, store, and share your contact and project details with our partner contractors

Contact you via phone, text, or email to confirm details or request feedback

You also consent to being contacted by our contractors regarding your project inquiry, even if your number is listed on any Do Not Call registry.

For details on how we handle personal data, please see our [Privacy Policy](https://hellokitchenpdx.com/privacy-policy).

7. No Warranties

We make no warranties, express or implied, regarding:

The accuracy or reliability of information shared by contractors

Availability or qualifications of contractors

The success, quality, or completion of any home improvement project

All services are provided on an “as-is” and “as-available” basis.

8. Limitation of Liability

Under no circumstances shall Hello Hive LLC, its members, employees, or affiliates be held liable for:

Any indirect, incidental, consequential, or punitive damages

Any loss of data, income, or property

Any claim related to your use of a contractor’s services

Our total liability, if any, shall not exceed $100.

9. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Oregon, without regard to its conflict of law provisions.
Any disputes shall be resolved in the courts located in Multnomah County, Oregon.

10. Changes to These Terms

We may update these Terms periodically.
Any revisions will be posted with an updated “Effective Date.” Continued use of our website or services after changes are posted constitutes acceptance of the revised Terms.

11. Contact

For questions about these Terms or our services, please contact:
📧 [email protected]