Privacy Policy

Effective Date: October 21, 2025
Legal Entity: Hello Hive LLC (doing business as Hello Kitchen PDX)
Contact: [email protected]

1. Overview

Hello Hive LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and share personal information from homeowners who use our website, submit estimate requests, or communicate with us.
By using our website or submitting your information, you agree to this Policy.

2. Information We Collect

We collect the following types of information when you request a free estimate or contact us:

Contact Information: Name, phone number, email address, and home address.

Project Details: Type of service requested (e.g., kitchen remodel, flooring, lighting).

Communication Data: Messages, emails, and call or text logs related to your inquiry.

Website Usage Data: Basic analytics such as pages visited, time spent, and referral source (through cookies and tracking pixels).

We do not collect sensitive financial information, social security numbers, or government IDs.

3. How We Use Your Information

We use the information we collect to:

Match you with qualified, licensed contractors in our Oregon network.

Provide your project details and contact information to those contractors.

Communicate with you about your inquiry (confirmation, updates, or feedback).

Improve our website, marketing efforts, and customer experience.

Comply with legal obligations and prevent fraudulent or abusive activity.

4. Information Sharing

We share your personal information only as needed to fulfill your service request:

With Contractors: We share your name, contact information, and project details with one or more vetted contractors who may contact you directly.

With Service Providers: We may use third-party vendors (e.g., form processors, email or SMS systems) to manage communications and analytics.

When Required by Law: We may disclose information if required by law, subpoena, or legal process.

We do not sell or rent your personal data to unrelated third parties.

5. Communication Consent

By submitting your contact information through our forms, you expressly consent to be contacted by us and our partner contractors by phone, text message, or email.
You may receive automated or prerecorded messages regarding your project inquiry.
You may opt out of marketing messages at any time by replying “STOP” to text messages or emailing [email protected].

6. Cookies and Tracking

Our website uses cookies and similar technologies to:

Improve site performance and user experience.

Measure traffic and visitor interactions.

Support marketing and retargeting campaigns.

You can disable cookies in your browser settings, though certain features of our website may not function properly without them.

7. Data Retention

We retain personal information for as long as needed to:

Complete your service request or match you with a contractor,

Maintain business records for legal and accounting purposes, or

Comply with applicable law.

Information no longer required is securely deleted or anonymized.

8. Security

We use reasonable administrative and technical measures to protect personal information.
However, no online system or transmission is 100% secure. You share information with us at your own risk.

9. Your Rights

Oregon residents have the right to:

Request access to personal information we hold about you.

Request corrections or deletion of your data.

Withdraw consent for communications.

To exercise these rights, email [email protected].

10. Children’s Privacy

Our website and services are not directed to individuals under 18 years of age.
We do not knowingly collect personal information from minors. If you believe a child has submitted information, please contact us for removal.

11. Links to Other Websites

Our website may include links to external contractor sites or resources we don’t control.
We are not responsible for the privacy practices or content of those third-party websites.

12. Updates to This Policy

We may revise this Privacy Policy periodically. Updates will be posted here with a new “Effective Date.”
Continued use of our site or services after any changes constitutes acceptance of the updated Policy.

13. Contact

If you have questions or concerns about this Privacy Policy, please contact us:
📧 [email protected]